Frequently asked questions about our Courier Services
What will happen if the weight of my courier parcel exceeds the stated weight?
Extra money will be collected for the excess weight and the courier parcel will not be dispatched till the extra payment is obtained.
What is volumetric weight?
Length X width X height /5000= Kg
What is Actual weight?
The weight you see on the weighing scale.
Which weight is more preferable?
Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.
When will volumetric weight charges be applicable for the courier parcel?
Volumetric weight charges are charged based on how much space the cargo parcel occupies on the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel.
Is it ok if I don’t know the weight or dimensions of my courier parcel?
It is ok if you do not know the weight and dimensions of your courier parcel, we can weigh it before it is shipped. But this may lead to a small delay in the delivery of your parcel.
What is the maximum weight that can be sent through courier?
The maximum weight should not exceed 30 kg, if it does, then it is advisable to split the courier material into smaller packages.
How long will it take for the courier collection?
If the courier service is booked before 2 pm, it is considered as the same working day. If it is booked after 2 pm it is considered as the next working day.
What time is allotted for the courier collection?
The courier collection is between 12 and 7pm, Monday to Sunday.
Will I be informed about the courier if my courier delivery or courier collection is not successful?
We will try to contact you by mail or telephone if the delivery or collection fails.
Do you collect anything other than boxes?
We do collect suitcases, jiffy bags, letters and other items.
Which are the countries that Fastway Express caters to?
Fastway express delivers goods to 238 countries across the world. We partner reputed courier service agencies to deliver your courier parcel on time and safely.
How long will it take to deliver courier parcels to my country?
It will take 3 to 4 working days for us to deliver your courier parcel.
Is it possible to track my courier parcel?
Yes, an online courier parcel tracking system has been implemented. This enables you to track your courier parcel in real time. Once we ship your courier parcel, you will receive a courier tracking number by email. This will enable you to track your courier parcel.
If I send a courier parcel, should I pay customs charges for it?
This depends on the item and the destination to which you send your parcel. Our executive will contact you if there are any extra charges like customs charges incurred on your courier parcel.
What is customs invoice?
While sending Non-Documents abroad, it is compulsory to fill up Customs Invoice. It can either be printed or hand written. A copy can be downloaded from our website. You should have two copies with you, one should be kept inside the courier parcel and the other copy should be with you.
Is it alright if I send a copy of the invoice to the sender?
Yes, it is good to send a copy of the invoice to the sender as you can claim discrepancies if any.
Will my courier parcel be opened by the customs?
Yes, your courier parcel will be opened by the customs.
How much will it cost me to send a courier parcel abroad?
he pricing structure may vary, contact us for further details.