FAQs

Frequently asked questions about our Courier Services

	What will happen if the weight of my courier parcel exceeds the stated weight?
	Extra money will be collected for the excess weight and the courier parcel will not be dispatched till the extra payment is obtained.
	What is volumetric weight?
	Length X width X height /5000= Kg
	What is Actual weight?
	The weight you see on the weighing scale.
	Which weight is more preferable?
	Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.
	When will volumetric weight charges be applicable for the courier parcel?
	Volumetric weight charges are charged based on how much space the cargo parcel occupies on the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel.
	Is it ok if I don’t know the weight or dimensions of my courier parcel?
	It is ok if you do not know the weight and dimensions of your courier parcel, we can weigh it before it is shipped. But this may lead to a small delay in the delivery of your parcel.
	What is the maximum weight that can be sent through courier?
	The maximum weight should not exceed 30 kg, if it does, then it is advisable to split the courier material into smaller packages.
	How long will it take for the courier collection?
	If the courier service is booked before 2 pm, it is considered as the same working day. If it is booked after 2 pm it is considered as the next working day.
	What time is allotted for the courier collection?
	The courier collection is between 12 and 7pm, Monday to Sunday.
	Will I be informed about the courier if my courier delivery or courier collection is not successful?
	We will try to contact you by mail or telephone if the delivery or collection fails.
	Do you collect anything other than boxes?
	We do collect suitcases, jiffy bags, letters and other items.
	Which are the countries that Fastway Express caters to?
	Fastway express delivers goods to 238 countries across the world. We partner reputed courier service agencies to deliver your courier parcel on time and safely.
	How long will it take to deliver courier parcels to my country?
	It will take 3 to 4 working days for us to deliver your courier parcel.
	Is it possible to track my courier parcel?
	Yes, an online courier parcel tracking system has been implemented. This enables you to track your courier parcel in real time. Once we ship your courier parcel, you will receive a courier tracking number by email. This will enable you to track your courier parcel.
	If I send a courier parcel, should I pay customs charges for it?
	This depends on the item and the destination to which you send your parcel. Our executive will contact you if there are any extra charges like customs charges incurred on your courier parcel.
	What is customs invoice?
	While sending Non-Documents abroad, it is compulsory to fill up Customs Invoice. It can either be printed or hand written. A copy can be downloaded from our website. You should have two copies with you, one should be kept inside the courier parcel and the other copy should be with you.
	Is it alright if I send a copy of the invoice to the sender?
	Yes, it is good to send a copy of the invoice to the sender as you can claim discrepancies if any.
	Will my courier parcel be opened by the customs?
	Yes, your courier parcel will be opened by the customs.
	How much will it cost me to send a courier parcel abroad?
	he pricing structure may vary, contact us for further details.

Features & Benefits

Consignment Guidelines

We carry shipments on an explicit understanding with the client regarding certain terms and conditions. These terms and conditions are clearly mentioned on the flip side of the Consignment note (consigner copy) to bring it to the immediate attention of our clients.

There is a need to understand the Term and Conditions in order to avoid issues related to our services. These are as follows:

M/S Fastway Worldwide Express . (hereafter referred as the Company) has accepted the consignment from the consignor under the explicit understanding that the following terms and conditions are acceptable to the Consignor.

1. All consignments are booked by the Company from the Consignor in good faith in respect of the contents thereof. The consignment should not contain any such items or material which are prohibited or contraband by law. In the event of the consignment containing the said items or material, the consignor agrees and undertakes to indemnify the Company in respect of all claims made by the third party in respect of the said terms of material. Further, the said material or items sent by the Consignor shall be solely at the consignor’s risk as to the costs and consequences thereof.
2. The Consignor Warrants to the Company that the description of goods as noted on this Waybill and contract confirms accurately to the actual contents of the goods and it does not contravene the provision of the Indian Postal Act or any other Law.
3. The FWE Waybill is non-negotiable and the consignor acknowledges that it has been prepared by the Consignor or by FEW on behalf of the Consignor.
4. The Consignor shall be solely liable for all costs, expenses, penalties, action proceeding (which shall without limitations include Octroi and any other charges leviable by any Central/ State/Local Authorities) related to the Consignment.
5. Dangerous Goods are not accepted for carriage With Fastway Worldwide Express
6. No claim will be accepted beyond a period of Thirty days from the date of booking of the consignment, nor any communication shall be entertained by the Company beyond the above period. Further, all the records of the delivery and other connected documents will be destroyed by the Company after stipulated period herein above.
7. All freights shall be accepted for transportation by Air and / or by Surface.
8. Any dispute arising between the parties as to the performance or non-performance of the foregoing terms and conditions shall be subjected to the Bangalore Head Office jurisdiction.
9. The Company shall not liable for any loss, damage, mis-delivery or non-delivery of the Consignment caused on account of act of God, force majeure occurrence or any other cause reasonably beyond the control of the Company. No claim whatsoever on account of the above reason shall be entertained by the Company.
10. While the Company will endeavor to exercise its best efforts to provide expeditious delivery of the consignment in accordance with the regular delivery schedules, the Company shall not under any circumstances be liable for delay in delivery of the said consignment, regardless of the cause of such delay. Further, the Company shall not be responsible for consequences arising out of delay in delivery of the said consignment; and no claims whatsoever in that regard shall be entertained by the Company at any point of time.
11. The Company reserves its right to refuse the booking of any consignment without assigning any reason whatsoever. Further, all the consignments should be booked in open condition, and the Company shall not book any sealed consignments.
12. The Company shall not book any consignment containing
    
    • Currency Letters and personal mails
    • Gems & Jewellery Liquids
    • Gold Radioactive material
    • Drugs Pornographic material
    • Explosives All contraband items
    • Hazardous Chemicals Human Remains
13. The Company shall under no circumstances accept any bearer drafts or cheques. All drafts and cheques should be crossed. Account Payee before booking the consignment and the Company shall not be responsible for any mishap in respect
14. The Company reserves its right to refuse delivery of any consignment if proper acknowledgment is not given, such as signature, Company seal, date and time of delivery. Further, the address of the Consignee should be given with Pin code Number as well as the telephone number to enable prompt delivery and easy identification. No Post Box address shall be entertained by the company. Further, no proof of delivery shall be given by the Company in respect of Post Box, tenders and Government documents.
15. At the time of booking the consignment, the Consignor shall be required to fill in a declaration form stating the value of the consignment and giving detailed description of the material.
16. In the event, the company is required to pay octroi or any levies in respect of the consignment booked by the Consignor the same shall be paid forthwith by the consignee, failing which, the Company shall be within its rights to withhold the delivery of the said consignment.
17. The Company does not accept Share Certificates and whoever sends it will be doing it at their own risk and responsibility and in no way Company will be held responsible for the same.
18. Consignments booked under COD, are offered to limited clients and the value mentioned is not the declared value of the consignment and would not be liable for claim.
19. Unless until specified the delivery will be made only to the consignee at his doorstep only.
20. The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.
    
    

Prohibited Items

*Subject to security clearance and cooling period

**Restricted by air only

Definition : Commodities, which possess potentially hazardous characteristics. These are as laid out by IATA in the Dangerous Goods Regulations 2000